Who must inform customers about the change in ownership within 30 days?

• A. The Old Owner
• B. The New Owner
• C. Both the Old Owner and the New Owner
• D. The Regulatory Agency

Answer: (C)

When ownership of a regulated business changes hands, customers have a right to know who will be handling their arrangements, and regulators require that this change be communicated within 30 days. That notice isn’t the job of a single party to shoulder alone—the responsibility rests with both the old owner and the new owner. The old owner needs to inform customers who have existing contracts or ongoing services about the change and provide clear information on who will be servicing those arrangements moving forward. The new owner must continue the communication, confirming who is responsible for future service and how to reach them. This joint obligation protects consumers, helps avoid confusion, and supports a smooth transition. The regulatory agency enforces the rule and may require notices, but the duty to inform customers lies with both owners, not with the agency alone.