Which of the following statements about undue influence is correct?

• A. It is prohibited to use undue influence on a customer
• B. It is allowed if the customer requests it
• C. It is encouraged in certain circumstances
• D. It depends on the manager's approval

Answer: (A)

Undue influence means using your position or relationship of trust to pressure a customer into making a decision they wouldn’t freely make on their own. That kind of manipulation is not allowed because it undermines the customer’s autonomy and violates ethical and legal standards for fair dealing.

So, the statement that it is prohibited to use undue influence on a customer is the best answer. You should not engage in any pressure, no matter what the customer asks or whether a supervisor would approve it. If you suspect someone is being influenced or feels pressured, you should step back, provide clear information, and support the customer in making an independent decision.