Which of the following items must appear on the Customer's Designation of Intentions form?

• A. The full six items including firm name, signature, deceased name, disposition statement, dated signature, and 120-day disclosure
• B. Only a subset of items
• C. Only the signature of the funeral director
• D. Only the deceased name and cremation details

Answer: (A)

The main idea here is that a Customer's Designation of Intentions form must provide a complete, verifiable record of the customer’s plan, tying the decision to the correct provider and time frame. All six elements are required to make the designation valid and enforceable: the firm name identifies who will carry out the disposition; the customer’s signature (with a date) confirms consent and when it was given; the deceased’s name ties the document to the right person; the disposition statement specifies what will happen to the remains; and the 120-day disclosure ensures the customer is informed of the time frame and any need to reaffirm or update the decision. Leaving any part out can render the designation incomplete or noncompliant, increasing the risk of disputes or mishandling. The other options fall short because they omit essential pieces—such as identifying the provider, recording the customer’s explicit consent, or specifying the disposition and time frame—and thus do not provide the full, protective record required.