What is New York's policy on telephone disclosure of prices?

• A. There is no policy
• B. Prices can only be disclosed in writing
• C. Prices must be disclosed on request only
• D. If someone calls and asks about terms, prices, services, or information from price lists or other available sources which reasonably answers their questions, someone has to disclose information over the phone.

Answer: (D)

New York law requires transparency by mandating oral price disclosures when a caller asks about terms, prices, services, or information that can be obtained from price lists or other readily available sources. If the information exists in those lists or sources and a question is asked over the phone, you must disclose the relevant details verbally. This protects consumers by ensuring they receive price information immediately upon request rather than facing barriers or delays.

The policy isn’t satisfied by keeping prices in writing alone, and it isn’t absent at all. It specifically applies to situations where a person calls to inquire about pricing or terms and the necessary information can be drawn from existing price lists or similar sources, requiring the seller to share that information over the phone.